Frequently Asked Question
Respondus LockDown Browser + Monitor
Last Updated 9 years ago
If you are experiencing issues with the LockDown Browser, the following link is a good place to start:
http://support.respondus.com/support/index.php?/Knowledgebase/List/Index/25/student-support-faq
Re-installing Respondus LockDown Browser may also help alleviate various issues. The following are a few issues we've heard from students at WSU, for LockDown Browser and/or Monitor:
Feel free to check out the student introduction video on the following page:
http://www.respondus.com/products/lockdown-browser/demos.shtml
For additional help, please contact Joe Axenroth (by phone, 413.572.5664; by e-mail, jaxenroth@westfield.ma.edu).
http://support.respondus.com/support/index.php?/Knowledgebase/List/Index/25/student-support-faq
Re-installing Respondus LockDown Browser may also help alleviate various issues. The following are a few issues we've heard from students at WSU, for LockDown Browser and/or Monitor:
- When logging into Plato with LDB, I only see the frame across the top (with My PLATO, Courses, and Westfield image), but the rest of the page is blank:
- Respondus support has instructed us that this can occur for an update to LDB, and re-installing the browser should fix the issue.
- My webcam is not detected or doesn't start when going through the Monitor setup:
- The following link should help you resolve this issue:
http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/194/26/cannot-detect-or-configure-the-webcam
- The following link should help you resolve this issue:
Feel free to check out the student introduction video on the following page:
http://www.respondus.com/products/lockdown-browser/demos.shtml
For additional help, please contact Joe Axenroth (by phone, 413.572.5664; by e-mail, jaxenroth@westfield.ma.edu).