Frequently Asked Question

Respondus LockDown Browser + Monitor
Last Updated 9 years ago

If you are experiencing issues with the LockDown Browser, the following link is a good place to start:

Re-installing Respondus LockDown Browser may also help alleviate various issues. The following are a few issues we've heard from students at WSU, for LockDown Browser and/or Monitor:

  • When logging into Plato with LDB, I only see the frame across the top (with My PLATO, Courses, and Westfield image), but the rest of the page is blank:
    • Respondus support has instructed us that this can occur for an update to LDB, and re-installing the browser should fix the issue.

Feel free to check out the student introduction video on the following page:

For additional help, please contact Joe Axenroth (by phone, 413.572.5664; by e-mail,

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