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Frequently Asked Questions

If you are experiencing issues with the LockDown Browser, the following link is a good place to start:

http://support.respondus.com/support/index.php?/Knowledgebase/List/Index/25/student-support-faq

Re-installing Respondus LockDown Browser may also help alleviate various issues. The following are a few issues we've heard from students at WSU, for LockDown Browser and/or Monitor:

• When logging into Plato with LDB, I only see the frame across the top (with My PLATO, Courses, and Westfield image), but the rest of the page is blank:
  • Respondus support has instructed us that this can occur for an update to LDB, and re-installing the browser should fix the issue.

• My webcam is not detected or doesn't start when going through the Monitor setup:
  • The following link should help you resolve this issue:
    http://support.respondus.com/support/index.php?/Knowledgebase/Article/View/194/26/cannot-detect-or-configure-the-webcam

Feel free to check out the student introduction video on the following page:

http://www.respondus.com/products/lockdown-browser/demos.shtml

For additional help, please contact Joe Axenroth (by phone, 413.572.5664; by e-mail, jaxenroth@westfield.ma.edu).

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