Frequently Asked Question

If you are experiencing issues with the LockDown Browser/Monitor, be sure you have downloaded the WSU version of this software. 

Your instructor should have provided the download link and instructions for you in your course. If not, you can find it in the Student Overview course on your Plato course list. It will be listed on the left sidebar in that course. 

If you do not have a compatible computer, or are running into issues with the LockDown Browser you can use the designated computer found in the CARE Center at WSU on the second floor in the Ely Library, Room 230.

For additional help, please contact Joe Axenroth (by phone, 413.572.5664; by e-mail, jaxenroth@westfield.ma.edu).